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Important Information

Regarding Cruise Line Cancellations
due to COVID-19

Last Updated: 03 March 2021

Approved Vaccine

Oxford-AstraZeneca coronavirus vaccine is approved for use in UK with its role out starting on the 4th January. The UK will have enough vaccines to vaccinate the UK population with a target of between 1 to 2 million vaccinations a week. This makes 2021 a year of hope and recovery.

Never a better time to be optimistic and start planning for the future.

Urgent Notice Regarding Cruise Cancellations:

Due to the current global situation of COVID-19 we have been informed the below cruise lines have cancelled their sailings...

Azamara Quest cancelled through May 9, 2021
Azamara Journey cancelled through March 20, 2021
Azamara Pursuit cancelled through May 9, 2021
Cancelled until: April 30, 2021

Celebrity Cruises
Cancelled until: April 30, 2021

Ocean Voyages cancelled through June 2021

Cancelled until: 25 March 2021 for Queen Elizabeth
Cancelled until: 18 April 2021 for Queen Mary 2
Cancelled until: 16 May 2021 for Queen Victoria

Disney Cruise Line
Cancelled until: April 2021

Emerald Waterways & Scenic
Cancelled until: 31 May 2021

Fred. Olsen
Cancelled until: June 2021

Holland America
Cancelled until: Early 2021

Holland America Line Extends its Pause of Cruise Operations to Autumn Vancouver Departures and Early 2021 Hawaii Itineraries.
Cancelled cruises include Panama Canal, Hawaii, Pacific Coastal and South America.
With travel and port restrictions continuing for the near future due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling additional departures from the port of Vancouver in 2020, as well as select Hawaii itineraries for early 2021

MSC Cruises
Southampton Sailings cancelled until: 31st May 2021

Norwegian Cruise Line
Cancelled all voyages until: 31 May 2021

Oceania Cruises
Cancelled until: 28 February 2021

P&O Cruises
Cancelled until: August 2021

Cancelled until: March 31, 2021

All cruises longer than seven days sailing in and out of United States ports through November 1, 2021

Regent Seven Seas
Cancelled until: March 2021

* Seven Seas Mariner, all sailings currently suspended through to 12th May 2021.

Royal Caribbean
Cancelled until: April 30, 2021

Seabourn Odyssey: with its operations pause effective through January 15, 2021.
Seabourn Ovation: with its operations pause effective through April 18, 2021.
Seabourn Encore: with its operations pause effective through May 28, 2021.
Seabourn Quest: with its operations pause effective through May 10, 2021.
Seabourn Sojourn: paused through World Cruise 2021, with operations pause effective through May 24, 2021

Silver Cloud will set sail on May 5, 2021
Silver Wind will welcome guests once more from June 14, 2021
Silver Shadow will commence service once again from April 28, 2021
Silver Spirit will set sail on April 20, 2021
Silver Muse: will resume sailing May 20, 2021
Silver Whisper will commence service once again from June 20, 2021
Silver Explorer will cruise on Silver Explorer again from May 28, 2021
Silver Moon will set sail on April 1, 2021
Silver Dawn will commence service from November 9, 2021
Silver Origin will resum sailings from April 3, 2021

A Message from our Managing Director:

Dear Customers,
We are all aware of what a difficult time this is and we appreciate your need to know what is happening with your future or cancelled booking.

In line with government instructions we have now closed our offices. We will be operating a skeleton staff remotely, covering all departments.

Most calls are about cancellations and refunds at the moment. We are processing refunds as we receive them from principles, but as of yet we have received very little back, as our colleagues at the cruise lines wrestle with a way to deal with this. Virtually all cruise lines are refunding by the way of a future cruise credit, with increased amounts. As the situation resolves itself we will be in contact, please do not call the contact centre requesting this.

If you wish to change a current booking please contact our call centre on 0800 163 164.

We are contacting all our affected customers directly, in date order priority, to prioritise those affected by imminent cancellations. These have all now been contacted.

All my staff are working tirelessly to get to those affected as soon as possible, many of my team are working additional unpaid hours in order to help out customers as best as we can.

Below is a brief summary of current Cruise line policy and amendments which will be updated daily.

Your custom and patience at this time is greatly appreciated.
Best wishes to all your family in these most difficult of times.
Best Regards,
Paul L Edge
Managing Director

For the latest updates from the following please click the links highlighted.

Country-specific advice, please see GOV.UK by clicking here
In this ever-changing situation, cruise line policies can change, so please see the below links to each cruise for their most up to date information.
Royal Caribbean
Celebrity Cruises
MSC Cruises
P&O Cruises
Princess Cruises
Norwegian Cruise Line
Holland America Line
Marella Cruises
Oceania Cruises
Regent Seven Seas
Crystal Cruises
Emerald Waterways
Costa Cruises
Fred. Olsen Cruise Line
Riviera Travel

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