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Important Information

Regarding Cruise Line Cancellations
due to COVID-19

Last Updated: 29th July 2020

A Message from our Managing Director:

Dear Customers,
We are all aware of what a difficult time this is and we appreciate your need to know what is happening with your future or cancelled booking.

In line with government instructions we have now closed our offices. We will be operating a skeleton staff remotely, covering all departments.

Most calls are about cancellations and refunds at the moment. We are processing refunds as we receive them from principles, but as of yet we have received very little back, as our colleagues at the cruise lines wrestle with a way to deal with this. Virtually all cruise lines are refunding by the way of a future cruise credit, with increased amounts. As the situation resolves itself we will be in contact, please do not call the contact centre requesting this.

If you wish to change a current booking please contact our call centre on 0800 163 164.

We are contacting all our affected customers directly, in date order priority, to prioritise those affected by imminent cancellations. These have all now been contacted.

All my staff are working tirelessly to get to those affected as soon as possible, many of my team are working additional unpaid hours in order to help out customers as best as we can.

Below is a brief summary of current Cruise line policy and amendments which will be updated daily.

Your custom and patience at this time is greatly appreciated.
Best wishes to all your family in these most difficult of times.
Best Regards,
Paul L Edge
Managing Director


Urgent Notice Regarding Cruise Cancellations:

Due to the current global situation of COVID-19 we have been informed the below cruise lines have cancelled their sailings...
^^ Royal Caribbean:
• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.
• Bermuda sailings will be suspended through October 31st, 2020.

Cunard ** As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to and including 1 November 2020 for Queen Mary 2 and Queen Victoria, and 23 November for Queen Elizabeth.

# Silversea
Silver Cloud will set sail on October 28, 2020
 

Silver Wind will welcome guests once more from November 11, 2020
 

Silver Shadow will commence service once again from November 10, 2020
 

Silver Spirit will set sail on November 5, 2020
 

From October 10, 2020, Silver Muse will resume sailing
 

Silver Whisper will commence service once again from November 10, 2020
 

Guests will cruise on Silver Explorer again from October 20, 2020
 

Silver Moon will set sail on November 8, 2020
 

From September 5, 2020, Silver Origin will resume sailing
  SEABOURN:
Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

Holland America Information:
Holland America Line Extends its Pause of Cruise Operations to Autumn Vancouver Departures and Early 2021 Hawaii Itineraries
Cancelled cruises include Panama Canal, Hawaii, Pacific Coastal and South America
With travel and port restrictions continuing for the near future due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling additional departures from the port of Vancouver in 2020, as well as select Hawaii itineraries for early 2021.

The following cruises are affected:

Eurodam:
Sept. 26, 2020, 22-day Panama Canal cruise from Vancouver to Fort Lauderdale
Koningsdam:
Sept. 26, 2020, seven-day Pacific Northwest cruise from Vancouver to San Diego Jan. 16 and Feb. 2, 2021, Circle Hawaii Voyages roundtrip from San Diego.
Maasdam:
Sept. 21, 2020, 16-day Mexico and Sea of Cortez itinerary from Vancouver to San Diego.
Noordam:
Sept. 27, 2020, 14-day North Pacific Crossing from Vancouver to Yokohama.
Volendam:
Sept. 30, Oct. 3 and Oct. 10, 2020, three- and seven-day Pacific Northwest and coastal cruises from Vancouver.
Westerdam:
Sept. 20, 2020, 17-day Circle Hawaii cruise roundtrip from Vancouver.
Oct. 7, 2020, 23-day Inca Discovery voyage from Vancouver to San Antonio (Santiago), Chile.

Princess Cruises Information: Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

·All remaining Alaska cruises on Emerald Princess and Ruby Princess
·All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
·Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
·Summer to Fall cruises departing from Japan on Diamond Princess
·Australia-based cruises on Sapphire Princess and Sea Princess through August
·July cruises sailing from Taiwan on Majestic Princess
·Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

We are currently working on contacting our passengers, in departure date order so please bear with us whist we work through the bookings. Rest assured we will be in touch and we ask you not to call us.


CLIA, ABTA & GOV.UK Advice
For the latest updates from the following please click the links highlighted.

Country-specific advice, please see GOV.UK by clicking here
In this ever-changing situation, cruise line policies can change, so please see the below links to each cruise for their most up to date information.
Royal Caribbean
Celebrity Cruises
Azamara
MSC Cruises
P&O Cruises
Princess Cruises
Norwegian Cruise Line
Cunard
Holland America Line
Marella Cruises
Carnival
Oceania Cruises
Regent Seven Seas
Crystal Cruises
Seabourn
Windstar
Scenic
Emerald Waterways
Costa Cruises
Fred. Olsen Cruise Line
Viking
Uniworld
ATP
Riviera Travel


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