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Important Information

Regarding Cruise Line Cancellations
due to COVID-19

Last Updated: 2nd April 2020

Last Updated: 2nd April 2020
A Message from our Managing Director:

Dear Customers,
We are all aware of what a difficult time this is and we appreciate your need to know what is happening with your future or cancelled booking.

In line with government instructions we have now closed our offices. We will be operating a skeleton staff remotely, covering all departments.

Most calls are about cancellations and refunds at the moment. We are processing refunds as we receive them from principles, but as of yet we have received very little back, as our colleagues at the cruise lines wrestle with a way to deal with this. Virtually all cruise lines are refunding by the way of a future cruise credit, with increased amounts. As the situation resolves itself we will be in contact, please do not call the contact centre requesting this.

If you wish to change a current booking please contact our call centre on 0800 163 164.

Cruise lines have now cancelled their whole programme until mid/end of April affecting 100’s of thousands of passengers which I believe could well be extended until 31st May 2020, but hopefully not.

We are contacting all our affected customers directly, in date order priority, to prioritise those affected by imminent cancellations between now and end of April 2020. These have all now been contacted.

We have a system in place to contact those travelling in May if and when this becomes necessary.

All my staff are working tirelessly to get to those affected as soon as possible, many of my team are working additional unpaid hours in order to help out customers as best as we can.

Below is a brief summary of current Cruise line policy and amendments which will be updated daily.

Your custom and patience at this time is greatly appreciated.
Best wishes to all your family in these most difficult of times.
Best Regards,
Paul L Edge
Managing Director

Last Updated: 2nd April 2020
Urgent Notice Regarding Cruise Cancellations:

Due to the current global situation of COVID-19 we have been informed the below cruise lines have cancelled their sailings...
MSC are yet to formally advise us of their Cruise certificates – as soon as we have the details we will be intouch with passengers.

# Celebrity Cruises resuming May 12, except for the Alaska season, which will begin July 3 onboard Celebrity Millennium and Celebrity Solstice, and July 5 onboard Celebrity Eclipse.

$ Service Resuming June 16 in Australia/NZ and May 11 elsewhere with the exceptions of: All Carnival Radiance sailings up till & including the 1st November 2020 | All Carnival Legend sailings up till & including 30th October 2020 | All Alaska sailings up till and including the 30th June 2020 | All San Francisco sailings throughout 2020

^ Silver Cloud: May 19 | Silver Wind: May 13 | Silver Shadow: May 14 | Silver Galapagos: May 16 | Silver Spirit: May 19 | Silver Whisper: May 25 | Silver Muse: May 28 | Silver Explorer: June 7

* Crystal Serenity: May 10 | Crystal Symphony: May 24 | Crystal Esprit: May 3

We are currently working on contacting our passengers, in departure date order so please bear with us whist we work through the bookings. Rest assured we will be in touch and we ask you not to call us.

** All sailings except for the Richard’s Birthday Bash on July 15, 2020.

Last Updated: 2nd April 2020
For the latest updates from the following please click the links highlighted.

Country-specific advice, please see GOV.UK by clicking here
If you are aged over 70, click here for the latest government advice here
For advice for consumers, please see ABTA’s website – click here
Cruise Lines International Association’s latest statement is available here

For the latest information on your cruise line, please click here
In this ever-changing situation, cruise line policies can change, so please see the below links to each cruise for their most up to date information.
Royal Caribbean
Celebrity Cruises
MSC Cruises
P&O Cruises
Princess Cruises
Norwegian Cruise Line
Holland America Line
Marella Cruises
Oceania Cruises
Regent Seven Seas
Crystal Cruises
Emerald Waterways
Costa Cruises
Fred. Olsen Cruise Line
Riviera Travel

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