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Important Information

Regarding Cruise Line Cancellations
due to COVID-19

Last Updated: 7 October 2020

Cruise Industry COVID-19 Facts and Resources

As the world continues to address challenges regarding COVID-19, the top priority for the entire cruise community—including cruise lines, travel agents, ports, destinations, suppliers and beyond—continues to be the health and safety of passengers, crew and the communities in the places we visit. Cruise Lines International Association (CLIA), the leading voice of the global cruise community, has developed the enclosed resources to help our members and partners navigate these unchartered waters together, with one voice.

Click here to read the FAQ


Urgent Notice Regarding Cruise Cancellations:

Due to the current global situation of COVID-19 we have been informed the below cruise lines have cancelled their sailings...

Azamara
Cancelled until: 31 October 2020

Carnival
Cancelled until: October 2020

Celebrity Cruises
Cancelled until: November 30 2020

as well as their Winter 2020/21 season in Asia and Australia from December 1st, 2020 through to May 31st, 2021

Crystal
Ocean Voyages cancelled through December 2020
Yacht Voyages cancelled through January 9, 2021
River Voyages cancelled through December 2020
Expedition Voyages cancelled through May 1, 2021

Cunard
Cancelled until: 25 March 2021 for Queen Elizabeth
Cancelled until: 18 April 2021 for Queen Mary 2
Cancelled until: 16 May 2021 for Queen Victoria

Disney Cruise Line
Cancelled until: September & October 2020

Emerald Waterways
Cancelled until: 31 October 2020

Fred. Olsen
Cancelled until: 06 November 2020

Holland America
Cancelled until: Early 2021

Holland America Line Extends its Pause of Cruise Operations to Autumn Vancouver Departures and Early 2021 Hawaii Itineraries.
Cancelled cruises include Panama Canal, Hawaii, Pacific Coastal and South America.
With travel and port restrictions continuing for the near future due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling additional departures from the port of Vancouver in 2020, as well as select Hawaii itineraries for early 2021

MSC Cruises
Cancelled until: 31 October 2020

Norwegian Cruise Line
Cancelled all voyages until: 30 November 2020

as well as all voyages onboard Norwegian Star, Dawn and Spirit with embarkation dates through to 31 March 2021.

Oceania Cruises
Cancelled until: 30 November 2020

P&O Cruises
Cancelled until: Early 2021

P&O have cancelled all Caribbean cruises until the end of January 2021 as well as all cruises from and to Southampton until February with the exception of Arcadia and Aurora, which have already been cancelled through to the end of their spring world cruises.

Princess
Cancelled until: End of October 2020 & December 2020

Voyages on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess and Sun Princess to Pause Through End of October 2020
Princess Cruises is extending its pause in cruise operations in Australia through December 12, 2020 which includes cruises throughout Australia and New Zealand.

Regent Seven Seas
Cancelled until: 30 November 2020

* Seven Seas Mariner, all sailings currently suspended through to 12th May 2021.

Royal Caribbean
Cancelled until: 30 November 2020

However, the following circumstances have extended the suspension for the following ships and sailings:
Australia sailings through December 31st, 2020.
Odyssey of the Seas sailings from November 5th, 2020 through April 17th, 2021 will be cancelled. Given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, they’ll need additional time to complete the Odyssey of the Seas’ scheduled construction.
Liberty of the Seas’ amplification has been postponed to a later date, and the ship will now sail to Galveston earlier than planned. Regrettably, only one ship can dock at the Galveston pier at a time, so they have to cancel their February 14, 2021 Jewel of the Seas cruise.

Seabourn
Cancelled until: Various Dates

Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
Seabourn Encore: operations pause effective through November 25, 2020.
Seabourn Ovation: operations pause effective through December 20, 2020
Seabourn Sojourn: paused through World Cruise 2021, with operations pause effective through May 24, 2021

Scenic
Cancelled until: 31 October 2020

SilverSea
Cancelled until: Various Dates

Silver Cloud will set sail on October 28, 2020
Silver Wind will welcome guests once more from November 11, 2020
Silver Shadow will commence service once again from November 10, 2020
Silver Spirit will set sail on November 5, 2020
From October 10, 2020, Silver Muse will resume sailing
Silver Whisper will commence service once again from November 10, 2020
Guests will cruise on Silver Explorer again from October 20, 2020
Silver Moon will set sail on November 8, 2020

Viking
Cancelled until: 31 December 2020


A Message from our Managing Director:

Dear Customers,
We are all aware of what a difficult time this is and we appreciate your need to know what is happening with your future or cancelled booking.

In line with government instructions we have now closed our offices. We will be operating a skeleton staff remotely, covering all departments.

Most calls are about cancellations and refunds at the moment. We are processing refunds as we receive them from principles, but as of yet we have received very little back, as our colleagues at the cruise lines wrestle with a way to deal with this. Virtually all cruise lines are refunding by the way of a future cruise credit, with increased amounts. As the situation resolves itself we will be in contact, please do not call the contact centre requesting this.

If you wish to change a current booking please contact our call centre on 0800 163 164.

We are contacting all our affected customers directly, in date order priority, to prioritise those affected by imminent cancellations. These have all now been contacted.

All my staff are working tirelessly to get to those affected as soon as possible, many of my team are working additional unpaid hours in order to help out customers as best as we can.

Below is a brief summary of current Cruise line policy and amendments which will be updated daily.

Your custom and patience at this time is greatly appreciated.
Best wishes to all your family in these most difficult of times.
Best Regards,
Paul L Edge
Managing Director


CLIA, ABTA & GOV.UK Advice
For the latest updates from the following please click the links highlighted.

Country-specific advice, please see GOV.UK by clicking here
In this ever-changing situation, cruise line policies can change, so please see the below links to each cruise for their most up to date information.
Royal Caribbean
Celebrity Cruises
Azamara
MSC Cruises
P&O Cruises
Princess Cruises
Norwegian Cruise Line
Cunard
Holland America Line
Marella Cruises
Carnival
Oceania Cruises
Regent Seven Seas
Crystal Cruises
Seabourn
Windstar
Scenic
Emerald Waterways
Costa Cruises
Fred. Olsen Cruise Line
Viking
Uniworld
ATP
Riviera Travel


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