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Important Information

Regarding Cruise Line Cancellations
due to COVID-19

Last Updated: 28th May 2020

A Message from our Managing Director:

Dear Customers,
We are all aware of what a difficult time this is and we appreciate your need to know what is happening with your future or cancelled booking.

In line with government instructions we have now closed our offices. We will be operating a skeleton staff remotely, covering all departments.

Most calls are about cancellations and refunds at the moment. We are processing refunds as we receive them from principles, but as of yet we have received very little back, as our colleagues at the cruise lines wrestle with a way to deal with this. Virtually all cruise lines are refunding by the way of a future cruise credit, with increased amounts. As the situation resolves itself we will be in contact, please do not call the contact centre requesting this.

If you wish to change a current booking please contact our call centre on 0800 163 164.

We are contacting all our affected customers directly, in date order priority, to prioritise those affected by imminent cancellations. These have all now been contacted.

All my staff are working tirelessly to get to those affected as soon as possible, many of my team are working additional unpaid hours in order to help out customers as best as we can.

Below is a brief summary of current Cruise line policy and amendments which will be updated daily.

Your custom and patience at this time is greatly appreciated.
Best wishes to all your family in these most difficult of times.
Best Regards,
Paul L Edge
Managing Director

Urgent Notice Regarding Cruise Cancellations:

Due to the current global situation of COVID-19 we have been informed the below cruise lines have cancelled their sailings...
$ All ships sailings through to and including June 26 - All San Francisco sailings through 2020 - All Carnival Sunrise sailings through and including October 19 - All Carnival Legend sailings through and including October 30 - All Carnival Radiance sailings through and including November 1

* Cancelled sailings:
• OCS200607-12 | Crystal Symphony | June 7, 2020 | 12 nights | Lisbon to London
• OCS200607-05 | Crystal Symphony | June 7, 2020 | 5 nights | Lisbon to Bordeaux
• OCS200612-07 | Crystal Symphony | June 12, 2020 | 7 nights | Bordeaux to London
• OCS200619-14 | Crystal Symphony | June 19, 2020 | 14 nights | London to Copenhagen
• OCY200607-07 | Crystal Serenity | June 7, 2020 | 7 nights | Venice to Athens
• OCY200614-12 | Crystal Serenity | June 14, 2020 | 12 nights | Athens to Barcelona

# Silversea
Silver Cloud will set sail on September 14, 2020
Silver Wind will welcome guests once more from November 11, 2020
Silver Shadow will commence service once again from July 26, 2020
Silver Spirit will set sail on August 20, 2020
From July 16, 2020, Silver Muse will resume sailing
Silver Whisper will commence service once again from July 18, 2020
Guests will cruise on Silver Explorer again from September 17, 2020
Silver Moon will set sail on October 2, 2020
From August 22, 2020, Silver Origin will resume sailing

% Norwegian Sun sailings from May 21, 2020 through October 18, 2020 have been canceled

Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

Holland America Information: With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them.

Princess Cruises Information: Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

·All remaining Alaska cruises on Emerald Princess and Ruby Princess
·All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
·Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
·Summer to Fall cruises departing from Japan on Diamond Princess
·Australia-based cruises on Sapphire Princess and Sea Princess through August
·July cruises sailing from Taiwan on Majestic Princess
·Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

We are currently working on contacting our passengers, in departure date order so please bear with us whist we work through the bookings. Rest assured we will be in touch and we ask you not to call us.

For the latest updates from the following please click the links highlighted.

Country-specific advice, please see GOV.UK by clicking here
If you are aged over 70, click here for the latest government advice here
For advice for consumers, please see ABTA’s website – click here
Cruise Lines International Association’s latest statement is available here

For the latest information on your cruise line, please click here
In this ever-changing situation, cruise line policies can change, so please see the below links to each cruise for their most up to date information.
Royal Caribbean
Celebrity Cruises
MSC Cruises
P&O Cruises
Princess Cruises
Norwegian Cruise Line
Holland America Line
Marella Cruises
Oceania Cruises
Regent Seven Seas
Crystal Cruises
Emerald Waterways
Costa Cruises
Fred. Olsen Cruise Line
Riviera Travel

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