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Customer Services

Welcome to Cruise Club UK

Once your cruise has been booked our Aftersales team will take care of all your needs and are happy to assist with any queries you may have.

With a wealth of both cruise and travel knowledge we are able to assist with arranging pre travel needs such as airport parking and hotels, airport lounges and travel insurance, as well as offering advice for your cruise, ranging from the simple things like what to pack, right up to amending your booking if your circumstances change.

We are also able to offer guidance with health and immigration requirements as well as helping you with any special requirements you may have to make your cruise more comfortable for you, such as assistance boarding your ship.

If you're celebrating a birthday or anniversary or any other special occasion, we can help you arrange those special touches that show you care. Whether it is champagne on arrival, or making a reservation in any of the specialist restaurants on board your ship, our Aftersales team are happy to assist.

As well as providing a high quality service in everything we do, what makes us a leader in our market is our attention to detail and our commitment to ensuring all aspects of your cruise are to a high standard. Before dispatching your travel documents we take great care in checking all the details match your booking and that you are in receipt of all the relevant documents required.

Customer Service Team

Telephone: 0808 273 6065
Lines are open Mon to Fri 9am - 5.30pm, Sat 9am - 1pm

For pre travel enquries /queries – we aim to answer your query within 48 hours please email aftersales@cruiseclubuk.com

For post travel queries/complaints/feedback –please allow 14 days to receive an acknowledgement and 28 days to receive a response. Please Email customercare@cruiseclubuk.com


Postal Address

Cruise Club UK, International House, Church Lane, Prestwich, Manchester, M25 1AN


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