Cruise Experience Executive
Cruise Experience Executive Prestwich (M25) | £24,784.50 + Overtime | Full-Time | Permanent
Build your career in the cruise and travel industry!
Following continued growth and investment in the business, we are expanding our Manchester operation and are looking for a Cruise Experience Executive to join our aftersales team.
This is an excellent opportunity for someone with strong customer service experience who wants to move into the travel and cruise industry and build a genuine long-term career.
You don’t need to be an experienced cruise specialist. What matters is that you’re confident dealing with customers, highly organised, calm under pressure and genuinely enjoy solving problems.
You’ll be trained on the cruise industry, systems and processes, giving you the knowledge and experience to become a specialist in your field.
What makes this opportunity different?
You’re joining an established travel business at an exciting point in its growth. The company has decades of experience behind it, but is now investing in expanding its operation and developing its people. For the right person, this means you aren’t simply taking another customer service job.
You’re getting the opportunity to build experience across:
- Cruise and travel Customer experience
- Booking operations
- Supplier relationships
- Cruise line processes
- Complaints and problem resolution
- Amendments and upgrades
- Pre-travel customer management
As your knowledge and experience develops, there are opportunities to progress within customer experience, operations and other areas of the wider business.
Your Role
You’ll become an important part of the customer’s journey after they’ve booked their cruise.
Customers will rely on you to answer questions, resolve problems and make sure everything is in place before they travel.
You’ll be dealing with existing customers every day, meaning the role is about much more than simply answering calls.
You’ll be expected to take ownership of enquiries and see them through to resolution.
Your responsibilities will include:
Managing customer queries relating to existing cruise bookings
Handling booking amendments, upgrades, changes and special requests
Liaising with cruise lines, suppliers and internal departments
Helping customers with travel documentation and booking information
Deescalating then resolving customer issues quickly and professionally
Managing complaints and finding appropriate solutions
Updating booking information accurately across internal systems Supporting customers throughout the pre-travel process
Managing inbound calls and emails
Providing clear and professional advice to customers
Identifying opportunities to improve the customer experience
Working closely with the wider operations and customer experience teams
Every customer interaction is an opportunity to demonstrate why the business has earned its reputation.
You Have:
Strong customer service and communication skills
A professional and positive approach
The ability to remain calm when dealing with difficult situations
Excellent attention to detail Strong organisational skills
The ability to manage multiple enquiries simultaneously
Good computer and administrative skills
Reliability and flexibility
The ability to work effectively as part of a team
Previous customer service, contact centre or similar experience
It would be advantageous if you have:
Travel experience
Cruise experience
Hospitality experience
Experience handling complaints
Experience managing booking amendments
A genuine interest in travel and cruising
Cruise experience isn’t essential but we want you to be able to demonstrate how you have previously dealt with customers/queries in a face paced environment.
Contact Careers@cruiseclubuk.com
