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frequently asked questions – Answered by the independent association of cruise line

As the world continues to address challenges regarding COVID-19, the top priority for the entire cruise community—including cruise lines, travel agents, ports, destinations, suppliers and beyond—continues to be the health and safety of passengers, crew and the communities in the places we visit. Cruise Lines International Association (CLIA), the leading voice of the global cruise community, has developed the enclosed resources to help our members and partners navigate these unchartered waters together, with one voice.

Click here to read the FAQ

Cruise Club UK want you to feel confident knowing that we're looking out for your health and safety onboard your holiday.

Our cruise lines are going the extra mile to ensure your safety on board and on shore. For example, with Norwegian's Peace of Mind, you can cruise safely with enhanced health and safety protocols.

Earlier this year we announced travel restrictions for guests with chronic illness as well as a mandatory “Fit To Travel” form for guests 70 years of age and older with critical health conditions. We are now pleased to advise that, while subject to change, CLIA has confirmed these restrictions were lifted in early April after all cruise lines were required to suspend service.

ABTA Travel Sure travel insurance:

  • Up to £10m medical cover per person, including Covid-19 medical expenses*
  • Up to £10,000 cancellation cover per person**
  • 24/7 emergency helplines
  • Easy online medical screening process
  • Cover should your airline or other holiday suppliers go out of business
  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Gadget cover
  • Over 120 sports and activities covered.
  • *while on holiday providing customers aren’t travelling against FCO or medical advice. This is providing an accurate medical screening is in place. T&Cs apply.

    ** Policies will not cover any cancellation due to government restriction on travel due to Coronavirus^ or any future pandemic (for example the FCO advising against all travel or all but essential travel to your destination or your flights being cancelled). Our policies include cover for cancellation should you fall ill with Coronavirus^ and are unable to travel or required to self isolate, this will be subject to medical certification or an official test result. Also, cover for curtailment due to the death of a close relative due to Coronavirus^.

    ^Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.

Before you go

Online Services
A lot of our cruise lines offer an online check-in! Using this tool will ensure you avoid busy check-in queues. Plus, you can even book onboard package online too.

Get the App!
Many of our cruise lines have dedicated apps! For example, Costa have their own app which gives you an onboarding QR Code! Plus, you can set your preferred dining times, book excursions and more!

Health Questionnaire
Cruise lines will now be doing a mandatory health question (sent with in the cruise tickets)


Cleaner Air
HEPA filters have standards, and the standards we use in commercial aviation are among the highest standards. They filter out 99.97% of particulates (small particles) of the size of Covid-19.

The flow of the air itself, he explains, is also designed to minimise infection risks.

The air flows vertically. It is blown from above your head and evacuated from beneath your feet. That makes the level of propagation of anything in the air quite limited. So, a passenger from row one, for example, cannot contaminate someone in row 20.

Embarking the cruise

Boarding will be denied to any guest showing signs of illness such as fever (≥37.5°C/99.5°F) or flu-like symptoms in case of potential exposure to a suspected or confirmed case of COVID-19, in the 14 days prior to embarkation.


Hospital-grade products
New sanitation methods including electrostatic sprayers to kill bacteria and viruses and use of hospital-grade disinfectant products

Cabins cleaned daily with careful attention to regularly touched surfaces
Increased frequency of cleaning throughout ships by well-trained housekeeping staff with a focus on high-traffic areas. For example, Onboard Uniworld Boutique River Cruises, all ships will be sprayed with an antimicrobial coating that is odorless, nontoxic and most importantly, kills bacteria and viruses including the coronavirus family. “This is another example of the way we are demonstrating tremendous care for our guests, and our crew. Their wellbeing is our everything; nothing takes a higher priority,” said Uniworld CEO. ACT CleanCoat™, approved for use on all surfaces including those with direct food contact, renders all surfaces self-disinfecting while also purifying the air from microbes such as bacteria, viruses, airborne mold spores as well as common air pollutants like Volatile Organic Compounds (VOCs). It purifies the air and improves indoor air quality.

Hand sanitzer
All guests and crew are required to sanitize their hands when entering public spaces, when coming back onboard the ship each day, and before each meal.

Social Distancing
All services will be adapted to respect social distancing, and for some cruise lines a reduction in guests onboard will be inlace.

Flexible Policies & Safe to Travel Statements

We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide you with additional support with regards to your travel arrangements we have updated our ‘Flexible Cruise Programme’ which now applies to all existing bookings where the departure date falls on or before 31st October 2020.

The Flexible Cruise Programme allows guests who have already booked with us, either directly or through a travel agent, to reschedule their cruise with no additional costs to any departure date up until 31st December, 2021. For those booked on a cruise only basis this change can be made up to 48-hours prior to original cruise departure, and for those booked on a Fly Cruise product 96-hours prior to departure.

You can select any cruise on any ship with any itinerary in the MSC Cruises fleet. Your new cruise can be up to the value of your current cruise, however if the new cruise is of higher value you will be required to pay the difference.

If your cruise is due to depart after 31 October 2020, then please bear with us. We are monitoring the situation and reviewing our policies accordingly, and will be in touch in due course with any additional changes.

For direct customers who would like to apply for the Flexible Cruise Programme please visit https://www.msccruises.co.uk/forms/contact-us. When using the webform, please select the Flexible Cruise Programme from Type of Request and write your preferred new cruise itinerary. Direct customers can also call our dedicated phone number 0800 0263785.

For travel agents who would like to apply for the Flexible Cruise Programme please refer to the information shared on MSC Book.

The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us.

From the moment you start planning your holiday to when you return home, we are thoroughly assessing every step of the way to provide a safe, healthy and comfortable experience on your next cruise with us.

We are working together with leading international experts in the fields of Medicine, Public Health and related scientific disciplines to develop and validate our health and safety measures. Read more about our blue-ribbon panel by clicking here.

Our new operating procedures are designed to meet and exceed guidelines provided by national and international health authorities and we continue to monitor the situation in order to adapt them if required. Source: msccruises.co.uk

Flexible Cancelations
You have up to 48 hours before you sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through May 4, 2022.

Lift & Shift
Want to take the same cruise the following year for the same price and with the same promotion? You can. We’ll protect your original cruise fare price and promotion when selecting an alternate sailing of the same itinerary type, ship series, cruise length, and stateroom category within 4 weeks of the original sail date. Simply make this change by September 30, 2020.

Best Offer Guarantee If the fare on your sailing is reduced or the promotion gets better, give us a call and we’ll honour your choice right up to 48 hours before you sail.

Now that cruise operations are on hold, Celebrity Cruises is concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with the Cruise Lines International Association (CLIA), the Centers for Disease Control (CDC) and other government and health officials to assemble new processes and standards for boarding as well as the cruise experience itself. These new processes and protocols are in the final stages of development. Once the full plan has been finalized we will be sure to share with our guests and travel partners. Source: celebritycruises.co.uk

Best Price Guarantee
You’ll always get the best possible price—even after you book. If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honour that better price right up to 48 hours before you sail.

Future Cruise Credit We know things can change. You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through April 2022.

Same Cruise, Same Price Booked your ideal voyage, but need to postpone? You can rebook the same cruise the following year for the same price (including promotions) when you contact us by 30 September 2020.

By having the flexibility to change your cruise experience, we hope you’ll feel confident in planning a vacation during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.

To comply with requirements from US Administration COVID-19 Taskforce, CDC, WHO and other public health authorities around the world, we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.

These temporary safety precautions will remain in place for a projected period of 30 days and will be reviewed daily for revision as conditions warrant. Until further notice, all ships in the Royal Caribbean Cruises Ltd.

While there are still a lot of unknowns related to COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Source: azamara.co.uk

All guests on the affected cancelled sailings will automatically receive a 125% Future Cruise Credit (FCC). There’s no need to contact us; your Future Cruise Credit will be automatically applied within the coming weeks against each individual on the booking.

If you are sailing on Arcadia, Aurora, Azura, Britannia, Iona or Ventura on or after 16 October 2020, then you can take advantage of our free flexible transfer policy up to 90 days prior to your holiday. This means that if you have a Select Price or Early Saver booking sailing after 16 October 2020, you can:

- Transfer your booking to any P&O Cruises holiday currently on sale (and not just to those within the next 12 months).
- Transfer your booking to a cruise of higher or lower value (and not just of a higher value, as is usually the case). - Transfer your booking an unlimited number of times (and not just once). - Transfer your booking free of charge.

This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

“Our focus is to develop comprehensive, enhanced protocols that will keep everyone on board, crew and guests, healthy and well, while giving our guests an amazing holiday.

“We are working with the relevant public health agencies at the highest possible level as well as Department for Transport (DfT), EU Health GateWays and Cruise Lines International Association (CLIA), our industry governing body, to review every aspect of a holiday with us and establish an approved framework of policies and procedures.

“We will be adopting best practice in managing COVID-19 within the travel industry.”

P&O Cruises president, Paul Ludlow.

Source: pocruises.com

Recently Costa has adjusted the cancellation policy for new and existing bookings to give you the flexibility to choose the best time for you to travel.

Book a cruise before August 31,2020 and choose from amazing itineraries in the Mediterranean, Northern Europe, Dubai and the UAE, or the Far East with departures by June 30,2021.

You have up to 48 hours before the departure date to postpone your cruise for another date and destination.

Receive a Future Cruise Credit in the amount paid to Costa to book a new cruise! You can use your credit on a future cruise departing before November 20, 2021.

Source: costacruises.co.uk

Cruise with Confidence
During these extraordinary times, Royal Caribbean is committed to our guests’ peace of mind. Our Cruise with Confidence program ensures you have the flexibility to cancel your cruise close to departure, while knowing that you’ll cruise at the best price out there.

Free Cancellations Cancel up to 48 hours before your sail date and get a future cruise credit good for 12 months or more. Applies to existing bookings and new ones made by September 30, 2020.

Redeem Future Cruise Credit If you cancel, we’ll give you a credit that needs to be used on a cruise that is booked and departs on or before December 31, 2021 or 12 months from the cancellation (whichever is longer).

Best Price Guarantee Take advantage of a better price up to 48 hours before your sail date — just give us a call. You’ll receive the difference as a non refundable onboard credit inside final payment or rate adjustment outside final payment. Find your next cruise

The safety and wellbeing of our guests and crew, and the communities we visit is our top priority. In response to COVID-19, Royal Caribbean is evaluating every last detail of our operations to develop unprecedented standards that will keep you safe and healthy. That’s why we have assembled the Healthy Sail Panel, a group of the best minds and leaders in public health, biosecurity, epidemiology, hospitality and maritime operations. Their insights and recommendations are helping drive our way forward as we work to strengthen our current procedures and create new ones across the entire cruise experience. And our collective efforts will be shared with the cruise industry and other industries that may benefit from our findings — because we’re all in this together.

Source: royalcaribbean.com


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