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frequently asked questions – Answered by the independent association of cruise line

As the world continues to address challenges regarding COVID-19, the top priority for the entire cruise community—including cruise lines, travel agents, ports, destinations, suppliers and beyond—continues to be the health and safety of passengers, crew and the communities in the places we visit. Cruise Lines International Association (CLIA), the leading voice of the global cruise community, has developed the enclosed resources to help our members and partners navigate these unchartered waters together, with one voice.

Click here to read the FAQ

Cruise Club UK want you to feel confident knowing that we're looking out for your health and safety onboard your holiday.

Our cruise lines are going the extra mile to ensure your safety on board and on shore.

Embarkation Protocols

    Please visit:

  • www.royalcaribbean.com
  • www.celebritycruises.com
  • www.msccruises.co.uk
  • www.ncl.com
  • www.princess.com
  • www.pocruises.com
  • www.cunard.com
  • www.hollandamerica.com
  • www.fredolsencruises.com
  • www.azamara.co.uk
  • www.oceaniacruises.com
  • www.rssc.com
  • ABTA Travel Sure travel insurance:

    • Up to £10m medical cover per person, including Covid-19 medical expenses*
    • Up to £10,000 cancellation cover per person**
    • 24/7 emergency helplines
    • Easy online medical screening process
    • Cover should your airline or other holiday suppliers go out of business
    • Free access to an online English speaking doctor via the Doctor Please app
    • Missed connections cover
    • Cruise cover
    • Gadget cover
    • Over 120 sports and activities covered.
    • *while on holiday providing customers aren’t travelling against FCO or medical advice. This is providing an accurate medical screening is in place. T&Cs apply.

      ** Policies will not cover any cancellation due to government restriction on travel due to Coronavirus^ or any future pandemic (for example the FCO advising against all travel or all but essential travel to your destination or your flights being cancelled). Our policies include cover for cancellation should you fall ill with Coronavirus^ and are unable to travel or required to self isolate, this will be subject to medical certification or an official test result. Also, cover for curtailment due to the death of a close relative due to Coronavirus^.

      ^Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.

    Before you go

    Online Services
    A lot of our cruise lines offer an online check-in! Using this tool will ensure you avoid busy check-in queues. Plus, you can even book onboard package online too.

    Get the App!
    Many of our cruise lines have dedicated apps! For example, Costa have their own app which gives you an onboarding QR Code! Plus, you can set your preferred dining times, book excursions and more!

    Health Questionnaire
    Cruise lines will now be doing a mandatory health question (sent with in the cruise tickets)


    Cleaner Air
    HEPA filters have standards, and the standards we use in commercial aviation are among the highest standards. They filter out 99.97% of particulates (small particles) of the size of Covid-19.

    The flow of the air itself, he explains, is also designed to minimise infection risks.

    The air flows vertically. It is blown from above your head and evacuated from beneath your feet. That makes the level of propagation of anything in the air quite limited. So, a passenger from row one, for example, cannot contaminate someone in row 20.

    Embarking the cruise

    Boarding will be denied to any guest showing signs of illness such as fever (≥37.5°C/99.5°F) or flu-like symptoms in case of potential exposure to a suspected or confirmed case of COVID-19, in the 14 days prior to embarkation.


    Hospital-grade products
    New sanitation methods including electrostatic sprayers to kill bacteria and viruses and use of hospital-grade disinfectant products

    Cabins cleaned daily with careful attention to regularly touched surfaces
    Increased frequency of cleaning throughout ships by well-trained housekeeping staff with a focus on high-traffic areas. For example, Onboard Uniworld Boutique River Cruises, all ships will be sprayed with an antimicrobial coating that is odorless, nontoxic and most importantly, kills bacteria and viruses including the coronavirus family. “This is another example of the way we are demonstrating tremendous care for our guests, and our crew. Their wellbeing is our everything; nothing takes a higher priority,” said Uniworld CEO. ACT CleanCoat™, approved for use on all surfaces including those with direct food contact, renders all surfaces self-disinfecting while also purifying the air from microbes such as bacteria, viruses, airborne mold spores as well as common air pollutants like Volatile Organic Compounds (VOCs). It purifies the air and improves indoor air quality.

    Hand sanitzer
    All guests and crew are required to sanitize their hands when entering public spaces, when coming back onboard the ship each day, and before each meal.

    Social Distancing
    All services will be adapted to respect social distancing, and for some cruise lines a reduction in guests onboard will be inlace.


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