Ask us a Question
Do you have a question about a booking? Or do you need a question answered before you book?
Whatever it is please check our popular questions and don't hesitate to get in touch if you cannot find an answer here.
Click on a question to reveal the answer.
When should I expect to receive my customer statement? >
Our priority is to get your customer statement sent to you as soon as possible, it can take around 7 days or a little longer during busy periods.
When should I expect to receive my tickets? >
We will send you your tickets between 7 to 10 days before you travel.
Passport information? >
You will need a valid 10 year British passport to travel. Some countries require you to have 6 months validity from the return date of travel. All children must also have a valid British passport unless they are included on your valid 10 year British passport. For more information please visit www.ukpa.gov.uk
- Do I need vaccinations? >
When visiting certain countries you may be required to have vaccinations prior to travel. Your GP will be able to assist you with this and you can visit www.fco.gov.uk/knowbeforeyougo for more information.
- Do I need a Visa? >
Certain countries do require a Visa to enter the country. For up to date information please contact the relevant embassy of the country you are travelling too. Some entry Visas are included in the cost of your cruise, more information of which entry Visas are included can be found at the time of booking.
- Do I need a visa to travel to the USA? >
An ESTA is required for all travel to the USA for any persons travelling for less than 90 days. The cost of an ESTA is approximately $14.00 per person and Each person travelling requires this. You can apply for an ESTA online by visiting esta.cbp.dhs.gov
- How do I find out information regarding luggage allowance? >
Most airline's luggage allowance does not exceed more than 20 kg per bag. This can vary from airline to airline and this can be found by looking at the individual airlines website. Alternatively you can contact our aftersales Team who will be happy to assist you.
- Where can I find information regarding which Terminal do I fly from? >
- Do I, and when do I need to do my online check in? >
We would always recommend you do your online check in. This can be done any time between when you receive your booking confirmation from Cruise Club UK until around a week prior to your departure. This is dependent on the cruise line you are sailing with. To complete this and for more information please visit your cruise line website and use your reference number to access the online check in details. If you do not have access to the internet please don’t hesitate to call our aftersales team.
- Will I get paper tickets or e tickets? >
Cruise Club UK aim to post all tickets out to our passengers around 7 – 10 days before they are due to travel. The tickets are usually e-tickets which are printed by Cruise Club UK and sent out along with all of the necessary information such as paper luggage labels. This can differ depending on the cruise line.
- How long do I need to get to the airport for before my flight? >
We recommend you arrive at the airport 2 hours before a short haul flight and 3 hours before a long haul flight. .
- Can I pre book my shore excursions? >
Yes you can pre book your excursions by visiting www.cruiseclubuk.com/excursions. You can book directly online alternatively over the phone where we are happy to help.
- How can I pay for my booking? >
You can pay by debit card or credit card by calling our aftersales department on 0161 798 5222 Monday – Friday 09:00 – 17:30 and Saturday 09:00 – 13:00. You can also send a cheque to Cruise Club UK, International House, Church Lane, Prestwich, Manchester, M25 1AN. Please note that there are no additional charges for payments by debit card or cheque however credit cards have a 2% surcharge and American Express a 3% charge.
- Do I need travel insurance? >
Yes you will need fully comprehensive travel insurance. Cruise lines can deny boarding to anyone travelling without adequate travel insurance. If you do not have travel insurance please call our aftersales department for a quote on 0161 798 5222.
- Can I book airport parking and overnight accommodation with you? >
Yes we are able to offer all extras for your holiday such as airport and port parking, hotels, excursions, travel insurance, airport lounges and much more. Just call our friendly after sales team to find out what we can offer on 0161 798 5222.
- What do I need to do if I have to cancel my cruise? >
If you need to cancel your cruise we must have confirmation of this in writing from you. This can be sent via email to email@example.com or by post to Cruise Club UK, Church Lane, Prestwich, Manchester, M25 1AN. We will then cancel your cruise at the relevant cancellation charges which can be found in our terms and conditions. If you wish to confirm your cancellation charges please call us on 0161 798 5222. We will send you a cancellation invoice to you by post which you will need if you are going to make a claim with your travel insurance.
- What currency do I take on-board? >
All cruise lines operate a cashless system on board. This means that everything you purchase on board will be charged to your on board account and then you will settle your bill at the end of your cruise by credit card or cash. As a guide most European cruise lines will charge in Euros, American cruise lines in US Dollars and British cruise lines in Pounds Sterling. However this can be subject to the itinerary so if you are unsure please call us to check.
- What are guaranteed cabins? >
A guaranteed cabin means that you book a grade of cabin but not a cabin number. The cruise line will allocate you a cabin number and this can be anywhere on the ship. You will always receive the grade of cabin you have booked as a minimum but may be given a complimentary upgrade (for example you may pay for an inside cabin but be upgraded to an outside cabin). Please be aware that when booking a guaranteed cabin you will not be able to change this once allocated and because the cruise line can allocate the cabin anywhere on the ship we would not recommend this type of cabin if you are travelling as part of group that wish to be close together or have specific needs in relation to the location of the cabin.
Cannot find an answer, please get in touch. .
Our friendly cruise consultants and customer service team at Cruise Club UK are ready and waiting to take your call or email. Please contact us using the below information;
Cruise Sales Team
Telephone: 0808 149 3197
Lines are open Mon to Fri 8am - 8pm, Sat to Sun 9am - 5pm
We aim to respond to all emails within 24 hours of being received
Customer Service Team
Telephone: 0161 798 5222
Lines are open Mon to Fri 9am - 5.30pm, Sat 9am - 1pm
We aim to respond to general enquires within 24 hours, however in the unlikely event that you have cause to complain please allow us up to 14 days for an
Acknowledgement to be sent. We will always endeavour to get back to you as soon as possible.
Cruise Club UK, International House, Church Lane,
Prestwich, Manchester, M25 1AN