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Cruise Club UK brings you the best cruise deals on the web. With 40 years in the business and fully ATOL, ABTA and IATA bonded all our bookings have extra travel disruption insurance so you are 100% covered. Our cruise experts can find you the perfect cruise holiday and fully tailor make any needs for pre and post hotel stays, transfers and flights. Our specially negotiated rates from the leading cruise lines and our sheer volume of customers allows us to pass on some huge savings.
We are looking for outstanding sales and service driven individuals, for both home working and office based roles in the following roles:

  • Cruise Aftersales Executive
  • Airline Reservation and Ticketing Executive
  • Cruise After Sales Executive
  • Cruise Product & Tailor Made Holiday Specialist
  • Junior Accountant




  • Cruise Aftersales Executive

    Job description

    The purpose of a Cruise Aftersales Executive is to ensure customer satisfaction and retention by providing exceptional post-sale support and pre cruise service to all Cruise Club UK clients. This role involves managing customer inquiries, addressing concerns, and coordinating solutions to ensure a seamless experience for passengers after they have booked their cruise.

    Accountabilities

    • To be responsible for always providing exemplary customer service to other departments and external customers.
    • Assisting clients with any queries on their cruise reservations and completing any amendments on bookings.
    • Booking additional services when required including excursions, dining, and drink packages and cabin upgrades.
    • Offering an exceptional level of customer service and completing work to a high standard.
    • Manage all aspects of confirmed bookings by reserving/amending flight, hotel, and transport arrangements and upselling where possible.
    • Proactively switch sell and reduce cancellation of bookings.
    • Ensure that all forthcoming deadlines are met considering seasonality of workload and the on-going demands of customer requirement.
    • Collating and sending the daily post.
    • Confirmation/cancellation invoice check and send.
    • Liaise with worldwide suppliers, accurately verifying and logging arrangements.
    • Assist the admin team with all ticket dispatch and itinerary production.
    • Ensuring an SLA of checking all bookings within 24hrs of the booking is delivered to actively reduce company losses; maintain supplier relationships and improve efficiency and service levels within Cruise Club UK

    Main Deliverables

    • The successful candidate will have strong Cruise Sales experience and be extremely customer focused to offer exceptional service preferably gained within the Travel Industry.
    • Customer Support: Providing timely and effective assistance to customers via phone, email, or in-person, addressing inquiries related to bookings, itineraries, amenities, and other post sale and pre cruise matters.
    • Issue Resolution: Resolving any issues or concerns raised by customers regarding their cruise experience, such as cabin preferences, dining arrangements, special requests, or billing discrepancies, with a focus on achieving customer satisfaction.
    • Relationship Management: Building and maintaining positive relationships with clients and co-workers to enhance their overall experience and foster loyalty to Cruise Club UK.
    • Coordination: Collaborating with various departments within the cruise line, including reservations, operations, and onboard services, to coordinate solutions and ensure customer needs are met.
    • Upselling and Cross-selling: Identifying opportunities to upsell additional services or amenities throughout the customer journey to enhance the customer experience and increase revenue for Cruise Club UK.
    • Feedback Collection: Gathering feedback from customers regarding their cruise experience, including suggestions for improvement, and communicating this feedback to relevant departments for continuous enhancement of services.
    • Documentation and Reporting: Maintaining accurate records of customer interactions, resolutions; feedback, and providing regular reports to management on customer satisfaction metrics and trends.


    Essential

    • Must have cruise knowledge having worked for a cruise specialist company or travel agency with a good level of cruise and travel knowledge.
    • Excellent attention to detail.
    • Experience booking and emending cruise itineraries, hotels, and flights for clients, using a variety of booking sites.
    • Excellent customer service skills with the ability to build a rapport with clients.
    • Ability to work unsupervised independently and collectively as a team member.
    • Excellent attention to detail and confident working to deadlines.
    • Excellent written and verbal communication skills.
    • Effectively provide feedback, delegate and confident in holding difficult conversations.
    • Exceptional communication skills both verbal and written.
    • Ability to problem solve by negotiating to achieve amicable solutions and having a professional approach to matters under stressful, pressurised, and demanding environments.

    Airline reservation and ticketing executive

    Job description


    As an Airline reservation and ticketing executive your responsibilities will include the issuing of airline tickets, accurately and within set parameters to a given time frame. You will also work closely with the product team, helping to identify suitable routes and fares for the company’s portfolio of holiday offers. Finding cost savings and ensuring work is carried out to the highest quality to avoid errors and penalties, you will manage ticketing and airline ques and be on hand to assist the sales and administration teams.

    This roles responsibilities will include:

    • Making new flight reservations.
    • Reviewing and quality checking existing flight reservations.
    • Amending when needed existing reservations to correct any errors.
    • Working with the product team to find suitable routes and fares.
    • Negotiating and managing group contracts with airlines on behalf of the product team.
    • Knowledge of fare rules as per airline contracts, to avoid penalties, cost increases and ADMS.
    • Managing ticketing and airline queues.
    • Quality checking clients final itineraries.
    • Supporting the sales and administration teams dealing with issuing, customer upgrades and any changes.
    • Issuing published fares, ensuring accuracy for customer details and requirements.
    • Issuing contracted fares, ensuring accuracy for customer details, requirements and fare rules.
    • Identifying cost savings by utilising strategic ticketing rules.
    • Being a Sabre Super User.

    Experience/Skills:

    • Strong administration and organisational skills.
    • Excellent interpersonal skills and ability to communicate effectively with all internal and external suppliers.
    • Motivated and have the ability to achieve/exceed personal & business sales targets.
    • Able to work as part of a team and with other teams as well as unsupervised.
    • Able to perform under pressure in a busy environment
    • <


    Applicants must have the legal right to live & work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.


  • Job Types: Full-time, Permanent
  • Salary negotiable dependent on skills and experience 20k+
  • If you’re looking to take the next step in your travel career please get in-touch to discuss any of these roles. To arrange an informal chat send us an email now to jobs@cruiseclubuk.com


    Cruise After Sales Executive

    Job description


    Do you want to work for the UK’s number 1 independent Cruise Specialist with great opportunities, look no further! We are currently looking to add multiple permanent roles to our team! We have seen a huge surge in Cruise Sales and we want to be prepared for a bright and busy future.
    Established for over 30 years and a leader in their market, this is a great chance to work for a well-established company regularly featured in the national press with a strong online presence.
    For office based roles, impressive offices await housed in a listed former school property , Just 10 minutes from Manchester city centre, and 2 minutes from the M60 ring road with free private secure parking and nearby metrolink access.

    This roles responsibilities will include:

    • Promptly assisting customers either by telephone or e-mail.
    • Handling and quickly resolving customer complaints.
    • Managing personal day to day administration duties.
    • Enhancing the customers experience through selling additional services/products prior to departure.
    • Ownership of personal duties to complete duties.

    Experience/Skills:

    • A keen interest in providing a quality service to our customers.
    • Strong administration and organisational skills.
    • Excellent interpersonal skills and ability to communicate effectively with all.
    • Motivated and have the ability to achieve/exceed department targets.
    • Able to work as part of a team and efficiently on your own.
    • Able to perform under pressure in a busy environment.
    • A responsible attitude including use of own initiative and adaptability.
    • An attractive package is on offer to the right enthusiastic candidate.


    The successful Aftersales Consultant will possess demonstrable customer service experience, preferably in the travel and in the cruising sector with a passion for delivering and providing a quality service.
    Applicants must have the legal right to live & work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

  • Enhanced workplace pension contributions
  • Guaranteed 22k starting salary for aftersales positions
  • Job Types: Full-time, Permanent
  • Training opportunities
  • Mon – Fri, working week
  • Job Types: Full-time, Permanent
  • If you’re looking to take the next step in your travel career please get in-touch to discuss any of these roles. To arrange an informal chat send us an email now to jobs@cruiseclubuk.com


    Cruise Product & Tailor Made Holiday Specialist:

    Job description


    Do you want to work for the UK’s number 1 independent Cruise Specialist with great opportunities, look no further! Its been a sensational year so far and Cruiseclub UK wishes to expand their Product & Marketing team to meet these demands. We're looking for an exceptional travel industry candidate to come and join us as a Product Executive. Working closely with the team , the successful candidate will be responsible for creating tailor-made cruise packages, promoting cruise deals on social media, checking website content to ensure all listed deals are correct and up to date . This exciting and really varied role is perfectly suited to those with 3-4 years travel industry experience. A fantastic starting salary awaits depending on previous experience plus bonuses.
    Established for over 30 years and a leader in their market, this is a great chance to work for a well-established company regularly featured in the national press with a strong online presence.

    This roles responsibilities will include:

    • Design, create, price existing and new Cruise Packages working closely with our partners.
    • Monitor and check the website ensuring all deals are current and up to date.
    • Reprice current packages for price changes.
    • Liaise with sales, marketing & operational teams to keep up to date with trends and competitor activity.
    • Identify gaps in the marketplace to create new opportunities.
    • Develop key campaigns inline with the organisations marketing strategy.
    • Promote deals on FB / Social Media and via various digital medians.

    Experience/Skills:

    • Travel industry experience preferred 3-4 years minimum.
    • Knowledge of the cruise sector (Essential).
    • Knowledge of various websites e.g Travel 2, Bedsonline, Holiday Extras.
    • Able to Dynamic Package products (all elements including Flights, Hotels, Tours & Transfers).
    • Cruise systems e.g Polar, Cruising Power, Sea Web.
    • IT literate.
    • Excellent attention to detail.
    • Eager & enthusiastic to learn new skills.
    • Hardworking & conscientious.


    Applicants must have the legal right to live & work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.


  • Job Types: Full-time, Permanent
  • Salary negotiable dependent on skills and experience 21k+
  • If you’re looking to take the next step in your travel career please get in-touch to discuss any of these roles. To arrange an informal chat send us an email now to jobs@cruiseclubuk.com


    Junior Accountant

    Job description


    We are looking for an ambitious Junior Accountant to provide support to the financial department by managing daily accounting tasks. You will be part of a team working to maintain order and transparency for the company’s finances.
    Preparing financial statements and reporting are a large part of the junior accountant’s day-to-day work. The ideal candidate will be well-versed in accounting principles and able to work comfortably with numbers and attention to detail.
    The goal is to contribute to the overall efficient operation of the department and help the company be fully aware of its financial condition. This way it can make the right decisions and accomplish long term success.

    This roles responsibilities will include:

    • Post and process journal entries to ensure all business transactions are recorded.
    • Update accounts receivable and issue invoices.
    • Update accounts payable and perform reconciliations.
    • Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines.
    • Assist with reviewing of expenses, payroll records etc. as assigned.
    • Update financial data in databases to ensure that information will be accurate and immediately available when needed.
    • Prepare and submit weekly/monthly reports.
    • Assist senior accountants in the preparation of monthly/yearly closings.
    • Assist with other accounting projects.
    • Booking keeping and receipt analysis.
    • Preparing & reporting VAT returns.
    • Maintaining sales and purchase ledgers.
    • Assisting account preparation up to trial balance.
    • Assisting with the running of bank accounts and gaining approval for payments.
    • Maintaining relationships with all major stakeholders.

    Experience/Skills:

    • Proven experience as a junior accountant.
    • Excellent organising abilities.
    • Great attention to detail.
    • Good with numbers and figures and an analytical acumen.
    • Good understanding of accounting and financial reporting principles and practices.
    • Excellent knowledge of MS Office and familiarity with relevant computer software SAGE 50 (essential).
    • Qualifications (ACA, ACCA or CIMA) is a plus but not required.
    • BSc/Ba in accounting, finance, or relevant field.


    Applicants must have the legal right to live & work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.


  • Job Types: Full-time, Permanent
  • Salary negotiable dependent on skills and experience 20k+
  • If you’re looking to take the next step in your travel career please get in-touch to discuss any of these roles. To arrange an informal chat send us an email now to jobs@cruiseclubuk.com


    What our team say!

    “I have worked for Cruise Club for over 8 years and loved every minute of it. There is a real team spirit and support in the business with great earning opportunities.” -Ian Lazarus


    “Every day is different and the team are here to support you with their wealth of knowledge and experience. Its been great to enjoy ship visits and fam trips and experience what we are selling first hand.“ -Julie Taylor


    “Having worked here now for over 10 years I have never looked back after joining Cruise Club. It’s a fantastic place to work with a positive team environment, I have made friends for life while working here.“ -Lindsey Garrod


    “Since joining the sales team here at CCUK I have really enjoyed every minute! It was a great place to start my cruise sales careers as the training is 2nd to none and the team are really supportive.“ -Greg Barwick

    Our customers love cruise club uk



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