Travel World  International (M/cr.) Ltd / Trading as Cruise Club U.K.

Listed below are the  General Terms and conditions when making a booking through Cruise Club U.K. where Cruise Club U.K. is  acting as a agent for a principle Travel provider.

These are the Terms and Conditions on which we will make a booking for your travel arrangements. When making your booking we will arrange for you to enter into a contract with the principal (tour operator/ airline/ cruise operator/ other supplier) named on your receipt. If your booking is made up of more than one separate service then you will have a separate contract with each of the different principals and the indiviual principals Terms and Conditions will apply. In these Terms of Business 'We, Us or Our' means Cruise Club UK.  'You' and 'Your' means each and every person named on the booking. 'Principal/Supplier' means anybody other than Us that is responsible for providing services to You, for example, an ATOL Operator, tour operator, cruise holiday company, insurance company, flight or hotel wholesaler. 'ATOL Operator' means a tour or cruise operator that is licensed by ATOL. 'ATOL' means a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA).

1. Booking
We act as an agent for Principals/Suppliers. This means that We obtain bookings for and on behalf of Principal Travel /Suppliers.or “ Tour Operators “  All bookings are subject to the relevant  those Principal’s/Supplier’s Tour Operators Terms and Conditions. Details of the Principal’s/Supplier’s Terms and Conditions are provided in their current published brochure or can be found on their website. We have listed for client convinience  those terms and conditions from our main suppliers  on this page. Simply click on the tab of you chosen Travel provider. Please note we are not responsible for any updates or amendments to these  terms and conditions.  Normally /Usually a binding contract will be formed between You and the relevant Principals/Suppliers on the payment of the required deposit  or once a confirmation invoice has been issued. It is Your responsibility to read and understand the Principal’s/Supplier’s Terms and Conditions and ask for further clarification at the time of booking if necessary. All details will be read back to You at the time of booking.  Once You have confirmed these details We will proceed to confirm the booking with the Principals or Suppliers. Please check that all names, dates and timings are correct on receipt of all documents and advise Us of any errors immediately. Any changes to these details may result in additional charges in accordance with the Principal’s/Supplier’s booking conditions. Please ensure that the names given are the same as in the relevant passport.

2. Price and Payment
You will be required to pay a deposit or make full payment for Your booking if Your travel arrangements are within the Principal’s/Supplier’s balance due date. Where You only pay a deposit You are personally responsible for paying Your balance in full and must pay the full balance by the balance due date notified to You on Our booking summary/staement/confirmation.. If full payment is not received by the balance due date, We will notify the Principal/Supplier who may cancel Your booking and charge the cancellation fees set out in their Terms and Conditions. Please note that Our discounts, if applicable, apply to the basic cruise package price unless otherwise specified. This excludes all extras such as flight supplements, port taxes, excursions, travel insurance, surcharges and amendment or cancellation charges. Our discounts may not be used in conjunction with any other Principal/Supplier promotion or discount offer unless otherwise specified. Some cruise operators may withhold certain promotions with a cruise due to the high level of discount that they offer. Please ask our sales consultants at the time of booking.
Should a Principal/Supplier increase their costs these will be passed on to You
We reserve the right to charge in addition a fee equivalent to 2% for credit card payments or 2% for American Express cards.  When this charge applies We will notify You of this on Our customer statement that is sent at the time of booking.   
To enable Us to forward the appropriate funds onto the Principal/Supplier to ensure that it reaches them before or by their balance due date ("the Principal/Supplier balance due date") We must have received cleared funds from You prior to this date. We therefore will require payment 77 days prior to the Principal/Supplier balance due date unless otherwise stated.  Your balance due date will be shown on your Customer Statement.

3.Cruise Club UK Loyalty Bonus Points
Cruise Club U.K. introduce a customer loyalty scheme in Dec 2007  full details of this scheme can be found on our website at www.cruiseclubuk.com..  Bonus points are earned for each new booking for cruises over 7 days and based on cabin type and can only be redeemed on future bookings once Your account has been updated.  Please ask  for details of our Loyalty Bonus Points scheme at time of booking if you are redeemimg or obtaining bonus points for a new booking.

4. If You Change or Cancel Your Booking
Amendment to or cancellation of Your booking may result in additional charges in accordance with the Principal’s/Supplier’s booking conditions (which may be 100% of the cost of the travel arrangements). In addition to the Principal’s/Supplier fee we may also apply an Amendment fee that will be advised to You at the time of the amendment along with any further costs we incur ias aresult of  making such amendments or cancellation.  Once you have booked your cruise, you can cancel it as long as you pay a cancellation charge. These charges are set by the Principal/Supplier in line with their booking conditions, which govern the contract. Most cancellation charges are based on a sliding scale, with a percentage of the cost paid in cancellation fees. This scale rises the closer to the date of departure the holiday is cancelled. If you want to cancel, you must do so either via email at cancellations@cruiseclubuk.com or in writing to: Cruise Club UK, International House, 1 Church Lane, Prestwich, Manchester, M25 1AN.  Any cancellation of any booking must be confirmed in writing to Us. You should contact Us on 0161 798 5222 as soon as possible, to ensure we have received any such cancellation notification.

5. Delivery of Documents
All documents (e.g. invoices/tickets/insurance policies) will be emailed where possible or sent to You by Second Class post. Once documents leave Our office We will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be re-issued all costs must be paid by You. You can ask for delivery by other means subject to our administration charges. Please ask for details at the time of booking.

6. Insurance
All  principals/suppliers/Tor Operators  require You to take out travel insurance as a condition of booking with them. We always strongly advise that You take out a policy of insurance in order to cover You and Your party against the cost of cancellation by You; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by You (eg. pre-existing medical conditions). Failure to disclose relevant information will affect Your insurance. You are strongly advised to purchase comprehensive travel insurance at or before the time of booking. We offer a competitively priced scheme that is designed with the cruise holidaymaker in mind and details are available at the time of booking.
Many insurance companies only cover Travel delay at the point of departure it is your responsibility to have adequate cover for Travel delay at any point of change  whilst in transit  i.e..  Change  of   Aircraft or service whilst  transiting to your embarkation point. Any resulting costs is the responsibility of you the client or in turn your insurance company . Your Travel provider is not responsible in such circumstance.

 7.Liability
We will only be liable to You for Our own negligence or breach of Our obligations. We are not liable for the acts and omissions of Principals/Suppliers and We shall not be liable for any loss of profit, business related or indirect losses suffered by You. We are not liable for any failures due to unusual and unexpected circumstances beyond Our or our Principal’s/Suppliers control, the consequences of which could not have been avoided even if we had taken all necessary care (for example, industrial disputes, hostilities, political unrest, weather or natural disasters). Any disputes shall be subject to English law and the jurisdiction of English courts.

8. Passports, Visas and Health
We can provide general information about the passport and visa requirements for Your trip. Your specific passport and visa requirements, and other immigration requirements are Your responsibility and You must ensure that all members of your group have valid passports and visas for your trip, and that the names on the passports of all members of your group match the names on the booking.  Getting the correct documents can take time and we advise you to contact the relevant embassy or representative office well before you travel. For other information on your destination, see Ceefax or visit the Foreign Office website at www.fco.gov.uk/knowbeforeyougo. You can also ring them on 0845 850 2829.  Neither We nor the Principal/Supplier accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least six months after Your return date.   
We can provide general information about any health formalities required for Your trip but You should check with Your own doctor for Your specific circumstances.  Many countries have health formalities that are either compulsory or highly advisable. Again, you should check these with your GP well before you travel. You can also ask for a free 'Health Advice for Travelers' leaflet from the Department of Health (phone 0800 555 777).  You must inform Us prior to booking of any medical problem or disability that could affect Your ability to complete Your travel arrangements.
You are responsible for your own actions and behavior while traveling. This includes checking your documents when you receive them and immediately telling us if you need any amendments (if we are able to make any).

9. Future Cruise Credit (FCC)
Any FCC received by You from Principals/Suppliers can be used when booking to reduce the Principal’s/Supplier’s full price only. When a FCC is used to make a booking through Us they do not further reduce Our discounted price; instead We will apply Our discount to the reduced Principal’s/Supplier’s price.

10. Privacy
We are committed to keeping Your information and account details private. When You make a booking You consent to Your information being passed on to the Principal/Supplier and to other credit checking companies or as required by law. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that You give to Us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If You are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If You travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If We cannot pass this information to the relevant Principals/Suppliers, whether in the EEA or not, We will be unable to provide Your booking. In making this booking, You consent to this information being passed on to the relevant persons. In addition, where You have expressly consented to Us doing so We will add Your details to Our customer database, free of charge for Our own marketing purposes. You will therefore receive statements and information relating to Our services and any offers that We believe may be of interest to You. You can choose to no longer receive these by contacting Us.
Please ask Us for details of Our Data Protection Policy.

11. ABTA
We are members of ABTA (no. 59095). This means We abide by ABTA’s Code of Conduct which obliges Us to maintain a high standard of service to You. Further information on the Code can be found at www.abta.com.

12. Financial Protection
You will be advised of the financial protection that applies to Your travel arrangements at the time of booking as detailed on your “ Customer Statement “..

13. Complaints
Because the contract(s) for Your travel arrangements is between You and the Principals/Suppliers, any queries or concerns relating to the travel arrangements should be addressed to them. If You have a problem whilst on holiday, this must be reported to the Principal/Supplier or their local supplier or agent immediately. If You fail to follow this procedure there will be less opportunity to investigate and rectify Your complaint. The amount of compensation You may be entitled to may be reduced or You may not receive any at all depending upon the circumstances. If You wish to complain when You return home, write to Customer Relations, Cruise Club UK, International House, 1 Church Lane, Prestwich, Manchester, M25 1AN or alternatively you can email at customerrelations@cruiseclubuk.com.  We will endever to respond to you inside the ABTA guide,  further information is available upon request.
Cruise Club UK is a trading divison of  Travelworld International (M/cr) Ltd, a company incorporated in England and Wales, No 2618626. Registered Office: Iinternational House, 1 Church Lane, Prestwich, Manchester, M25 1AN.  Cruise Club UK acts as ATOL holder/agent for financial protection.  ATOL No. 5673.